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    Frequently Asked Questions

    Where can I find the best rates?

    Our best rate guarantee and promotions are available at our Offers page.

    What kind of services and facilities do you offer?

    Fraser Place Shekou Shenzhen offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please click here.

    How do I get to the hotel?

    There are a few ways to get to Fraser Place Shekou Shenzhen. A car ride from Baoan airport takes approximately 45 minutes depending on traffic conditions.
    The nearest subway; Sea world subway is located 3 minutes away and a 8 minutes car ride from Shekou Cruise Home Port.

    Do you provide an internet access?

    Complimentary cabled and wifi access is available throughout the property

    Where can we eat?

    An all-day dining restaurant is located in the property. There are Chinese and Western resturants located 5 minutes away from our property, simply check with our Client relations Executive and they will gladly recommend them to you.

    How to make the best experience of Shenzhen?

    There are lots to see and do in Shenzhen, each attraction offering a different and unique experience. Check out the attractions here or check with our Client relations Executives for recommendations.

    When is the check-in time?

    The check-in time is 14:00.

    When is the check-out time?

    The check out time is 12:00. Should you like to request for a late check out, kindly check with our Client relations executive.

    What time is breakfast served?

    Breakfast is served from 6:00 - 10:00 at our all-day dining restaurant on weekdays, and 07:00 -10:30 on weekends and public holidays.

    Do you have laundry facilities?

    Yes, all apartments are equipped with in-room washer and dryer.  In addition, we also provide laundry and dry cleaning services.

    Do you have fitness facilities?

    Yes, a 24/7 fully equipped Gym is available within the property.

    Where can I go for shopping?

    A complimentary scheduled shuttle bus is available to AEON, Costal city,Wal-mart and Sam's club.

    Which type of beds do you have?

    King, Queen and Twin sized beds are available upon request.

    What is your cancellation policy?

    For cancellation of reservation, notice must be given 2 days (48 hours) prior to arrival date to avoid any applicable charges. 

    Where can I find the closest bank, ATM and exchange office?

    The China Merchants Bank , Bank of China, China Construction Bank, Bank of Communications , Industrial & Commercial Bank of China and Nanyang Commercial Bank are all located next to Sea World, about 3-5 minutes walking distance away. 

    Do you provide newspapers?

    Yes, complimentary newspapers is provided in the lobby and the hub.

    What is maximum number of people in each apartment type?

    Each apartment covers the following number of guests:
    1 Bedroom Studio, Deluxe, Premier: 2 guests
    2 Bedroom Deluxe, Premier: 4 guest
    3 Bedroom Deluxe, Premier: 6 guests
    Kindly contact our reservations department for further request or clarification.

    Do you have Suites and access for persons in wheelchairs?

    Our serviced apartments are handicap-friendly with ample room to allow wheelchair mobility.

    Do you accept pets?

    Yes, we are a pet-friendly serviced apartment and an additional housekeeping fee applies.

    Do you provide parking and what is the cost?

    Yes. 1 complimentary car park lot is provided per apartment. An extra car park lot is chargeable at¥500.00/month.

    Can I leave my luggage if my room is not available?

    Yes, you may leave your luggage with our concierge.

    What are the reception opening hours?

    The reception, concierge and security services are 24/7.

    Do you provide shuttle service to the airport?

    Yes, we provide chargeable shuttle bus service to Baoan airport at ¥371/one-way trip.

    Do you provide baby cots and extra beds and the cost?

    Yes,we provide chargeable baby cots(¥40/day) and extra bed (¥207/day).